Plum IT Services provides a host of services to a wide range of clients, as detailed below.
These can be provided on an ad hoc basis or as part of a service package, where we act as an extension of your existing team or in an outsourced capacity.
Online Support
Telephone and remote support whenever you need IT help quickly. It’s the speediest way to resolve any urgent (or even not so urgent) technical issues. We dial-in to resolve issues via a secure remote support app.
From our Remote Support page you can simply click the link to gain instant remote support for either Apple Mac or Windows devices.
Our support team will dial-in to your device and provide expert help to resolve the issues for you, taking control of your screen and leaving you free to continue with other work whilst they do so.
On-site Support
When remote support is not an option or if further investigation is required off-line, then on-site support is the most effective way of troubleshooting hardware issues and liaising with on-site staff face-to-face.
Our expert technicians will attend your site and investigate the issue, working to resolve it for you as swiftly as possible.
All our technicians are trained to work well alongside your staff and all are fully vetted and have DBS checks, so they can be left to work on-site unsupervised.
Network Health Check
Over time, your IT infrastructure has the tendency to grow organically in response to your organisation’s needs. Very often this leads to overly complex and inefficient systems with an array of disparate equipment. It’s prudent to periodically survey your network to ensure your IT is optimised to ensure best performance.
We will fully check your network, optimising it for peak performance and advising you of any issues that may require further work. Where unused or ineffective systems are found, we will advise on appropriate replacement of disposal to ensure your network is as future-proof as practical.
AV installation
Plum IT Services also provides free audio-visual surveys relating to touch screens or meeting room installations.
We will recommend cost-effective solutions based on what you what you want to achieve and your installation environment, always taking into consideration your organisation’s available budget.
Once new or replacement equipment has been considered and agreed, we are able to source this using cost-effective pricing to remain within your budget and then install this professionally in situ.
Cabling & WiFi Installation
Network cabling and Wi-Fi infrastructure are two of the lowest cost elements of any IT system, yet they underpin a reliable, robust infrastructure.
Plum IT Services provides a professional cabling and WiFi specification and installation service to help clients upgrade, expand or rebuild their wired or wireless infrastructure.
High quality WiFi provision across your site will enhance your network and systems, enabling better access to the software and systems your staff use most.
Microsoft Volume Licences
Plum IT Services is a certified Microsoft partner. As such, we are able to provide volume licencing agreements or perpetual licences for single devices, as well as Office 365 subscriptions for your organisation.
Through volume licensing, you can obtain multiple licenses without purchasing separate software media, documentation, or other packaging items for every single license. Such a bulk purchase helps reduce the average cost for every Microsoft license installed.
Hardware Provision
Plum IT Services can also specify and supply competitively priced IT hardware, including refurbished computers. We always make sure that hardware specifications and costs meet your requirements.
We will work with you to agree your requirements to ensure that any hardware purchased is appropriate for purpose. Where refurbished hardware is deemed suitable, we will endeavour to source this for you to ensure best value for money.
