“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
Douglas Adams
Today, amidst the typical Autumn drizzle in London, a heartfelt message from a valued client brightened my day. A seasoned COO in the Education and non-profits sector, his acknowledgment of “first-class service” means the world to us.
At Plum IT Services, we understand that personalised and sincere service is just as vital as our technical expertise. As a micro-business, we don’t have a team of flashy sales executives. Instead, we thrive through genuine care and effective solutions for our clients.
We may not have the luxury of in-house team dynamics, but we excel in providing fast, agile, and efficient support while nurturing collaborative and professional relationships.
At Plum, every technician plays the role of a sales executive. Their dedication to resolving technical issues with passion and sincerity builds trust that no sales techniques or internal politics can match.
Recently, a teacher remarked that they were uncertain if an in-house team could match Team Plum’s support. While I deeply appreciate the compliment, I believe this should be the mission of every service provider.
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” Amen 🙏
