At Plum IT Services, we are committed to protecting and respecting your privacy.
This General Notice explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Notice from time to time so please check this page occasionally to ensure that you are happy with any changes.
Any questions regarding this Notice and our privacy practices should be sent by email to email@example.com
Who are we?
Plum IT Services provides our clients with robust I.T. systems and help them to overcome their day-to-day I.T. challenges with the minimum of fuss, anticipating their needs and delivering a wide array of easy-to-understand support services.
We provide direct access to a reliable, UK-based Service Desk and are on-site with you, on-demand, be that as an outsourced service or as an extension of your in-house team.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about issues or make enquiries about our services or if you register to receive one of our newsletters.
This includes information provided at the time of registering to use our website, subscribing to any service we provide or requesting further services.
We may also ask you for information if you enter a competition or promotion sponsored by us, and if you report a problem with our website.
We also collect Information you provide to us by other means (including, for example, by telephone or email) including:
If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to these. We may retain details of your visits to our website and the resources you use. We may also keep details and records of your online chat sessions with our support team technicians.
What type of information is collected from you?
The personal information we collect might include your name, organization name, email address and telephone numbers.
How is your information used?
We may use your information to:
- Carry out our obligations arising from any contracts between you and us.
- To ensure that content from our website is presented in the most effective manner for you and for your computer.
- To keep you informed about changes to our services.
Who has access to your information?
- We will not sell or rent your information to third parties.
- We will not share your information with third parties for marketing purposes without your explicit consent.
- We may transfer your personal information to a third party as part of our contractual obligations, however, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Lawfulness of Processing
We are required to inform you on what lawful bases we are obtaining and processing your personal data. In general, this will be Legitimate Interests or in order to fulfill our Contract with you.
You have a choice about whether you wish to receive marketing information from us or not. If you do want to receive direct communications from us about the products or services we offer, then you can opt in by ticking the relevant boxes situated on the forms on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent or if we are responding to an information request from you. We will not contact you for marketing purposes by any means if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
How you can access and update your information
The accuracy of your information is important to us. If you change your email address or if any other information we hold about you is inaccurate or not up to date, please email us at: email@example.com.
You have the right to ask for a copy of the information Plum IT Services holds about you. You can request this information by emailing firstname.lastname@example.org.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy Notice applies only to our website, so we encourage you to read the privacy statements on other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you are linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the Notice of that third party site.
Review of this Notice
We keep this Notice under review. This Notice was last updated in May 2023.